Most technology providers offer a support page for their products. These support pages commonly contain frequently asked questions, how-to guides and knowledgebases.
The most common issues relating to their services should be documented within these support pages.
It is recommended that you search for your issue(s) via these pages before logging a support ticket.
Please see the sections below, for access to these support resources:
Microsoft / Windows
| Microsoft support search | https://support.microsoft.com/en-us/ |
| Microsoft service status | Check health of Microsoft services |
| Microsoft Teams help & learning | https://support.microsoft.com/en-us/teams |
| OneDrive troubleshooting | Microsoft OneDrive Support |
| Outlook troubleshooting | Microsoft Outlook Support |
| SharePoint help & learning | https://support.microsoft.com/en-us/sharepoint |
| Wi-Fi connection issues | Microsoft Wi-Fi Troubleshooter |
| Windows 10 built-in troubleshooter | Windows 10 Troubleshooter |
|
Windows updates troubleshooter |
Windows Updates Troubleshooter |
Web Browsers
| Firefox support | https://support.mozilla.org/en-US/products/firefox |
| Google Chrome support | https://support.google.com/chrome/?hl=en-GB#topic=9796470 |
| Microsoft Edge support | https://support.microsoft.com/en-us/microsoft-edge |
Misc
| Adobe Acrobat PDF help | https://helpx.adobe.com/uk/support/acrobat.html |
| iPhone support | https://support.apple.com/en-gb/iphone |
| Sage knowledgebase | https://my.sage.co.uk/public/help.aspx#/customer |
Printing
| Install a printer | Install a printer in Windows 10 (microsoft.com) |
| Troubleshooting 'Offline' printer | Troubleshooting offline printer problems (microsoft.com) |