How to Reset Your Work Password (Using Self-Service Password Reset)

If you’ve forgotten your password or are locked out of your account, follow the steps below to reset it yourself using Microsoft’s secure Self-Service Password Reset (SSPR) tool.

Step 1: Open the Password Reset Page

1. On any device (phone, tablet, or computer), open your internet browser.
2. Go to: Microsoft Online Password Reset
3. You’ll see the “Get back into your account” page.

Step 2: Enter Your Work Email Address

1. In the field that says “Email or Username”, type your full work email address
2. In the next field, type the characters shown in the CAPTCHA box (to prove you’re not a robot).
3. Click Next.

Step 3: Verify Your Identity – Step 1

You’ll now need to verify your identity using one of your registered security methods.

You may see options such as:

• Text my mobile phone

• Call my mobile phone

• Approve a notification on my authenticator app

• Enter a code from my authenticator app

Choose one method and follow the instructions:

• If you choose text, enter the code you receive by SMS

Step 4: Verify Your Identity – Step 2 (if prompted)

If your organization requires two-factor verification, you’ll now be asked to complete a second method, such as:

• Enter a code from your Microsoft Authenticator app

Open your Authenticator app and enter the code shown.
Click Next to proceed.

Step 5: Create a New Password

Once your identity is confirmed:

1. You’ll be prompted to enter a new password.
2. Type your new password and then confirm it in the second field.
3. Click Finish.

Your password should:

• Be at least 8 characters long
• Include a mix of upper/lowercase letters, numbers, or symbols
• Avoid common words or names

Step 6: Sign In With Your New Password

Now that you’ve reset it:

1. Go back to office.com or your work computer login screen.
2. Sign in using your email address and new password.